Scanner Price Accuracy Code

Scanner price accuracy voluntary code FAQ for consumers - Find out more

On behalf of Canadian retailers, RCC manages the Scanner Price Accuracy Code.

如需根据扫描器价格准确码投诉,请联系:1-866-499-4599.

的意向声明

Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations 和 legal sanctions. 因此, 许多零售商现在正在实施各种各样的程序,以帮助实现和保持准确的扫描仪定价.

The Scanner Price Accuracy Voluntary Code (“该守则”)由澳门皇冠体育(RCC)的协作努力演变而来。, 加拿大邻里药房协会和加拿大独立杂货商联合会. These associations are composed of national, 地区和当地的零售商销售各种各样的一般商品, as well as pharmaceutical 和 food products.

加拿大零售环境的多样性强调了可广泛使用的自愿准则的可取性.

The Scanner Price Accuracy Voluntary Code has been endorsed by the Competition Bureau.

目的

The purpose of the Code is to:

  1. Visibly demonstrate retailer commitment to scanner price accuracy;
  2. Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; 和
  3. 为零售业提供一种机制,在扫描仪价格准确性的情况下,消费者纠正, to be managed by the industry through an industry committee.

范围

The Code applies to all scanned Universal Product Code (UPC), 酒吧编码, 和/or Price Look Up (PLU) merch和ise sold in stores, with the exception of goods not easily accessible to the public (e.g. 处方药和柜台化妆品),以及单独标价的商品.

本守则不适用于现有立法或条例涉及这些问题的省份或地区.

Participants in the Scanner Price Accuracy Voluntary Code

Canadian Federation of 印第安纳州ependent Grocers, Neighbourhood Pharmacy Association of Canada, 和, 澳门皇冠体育 members supporting the Scanner Price Accuracy Code:

百思买
巴尔克利谷批发
加拿大轮胎
合作社大西洋
好市多加拿大
Federated Co-operatives Limited
大老虎商店
The Great Atlantic 和 Pacific Tea Company of Canada Limited
The Groupe Jean Coutu (NB 和 ON only)
哈利·沃森集团
加拿大家得宝
首页 Hardware (2 Ontario stores)
劳顿药店
Loblaw有限公司
伦敦的药物
Longos Brothers Fruit 市场s
洛弗尔药物
地铁公司.
Overwaitea食物
Pharmasave(公元前店)
PriceSmart食物
罗娜
西夫韦
Save-On-食物s
购物者药物集市
索贝
西北公司
节约食物
玩具反斗城
城市的票价
沃尔玛加拿大
IGA
新鲜的圣. 市场

+ 1374 Canadian Federation of 印第安纳州ependent Grocers independent locations

A retailer adopting the Code must abide by the policies outlined below.

1. THE ITEM FREE SCANNER POLICY

Retailers will implement an Item Free Scanner Policy as follows:

1.1 On a claim being presented by the customer, 商品在结帐时的扫描价格高于商店中显示的价格或商店广告中的价格, the lower price will be honoured; 和

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the correct price.

1.2 在一个给定的交易中,相同的错误在扫描给定产品的多个单元时重复出现, 零售商将纠正扫描错误的每一个单位的给定产品购买, but is obliged to apply the policy set out in 1.1 (a) 和 (b) in respect of only one of the units.

1.3 本条第一款.1只适用于在结账时显示所购买物品的最终销售价格后, including relevant rebate, discount or promotional coupons.

1.4 To be eligible for the Item Free Scanner Policy, 产品必须与对应货架标签上的产品描述相符.

1.5 如果给定产品的条形码或货架标签被篡改,则项目免费扫描仪政策不适用.

1.6 免费扫描仪政策不适用于以下产品:

(a) establishes a minimum price (or specified price); or
(b) does not permit the retailer to offer a discount or a rebate.

1.7 免费扫描仪政策不适用于政府立法或法规不允许免费提供或低于最低价格的产品.

2.0误差校正

2.1 Once a scanner pricing error is brought to the attention of the retailer, 应该尽快采取适当的步骤来纠正错误的来源.

2.2 当零售商不能立即纠正产品的扫描错误时, it will post a correction notice in a conspicuous place. Once such a notice has been posted, 免费扫描器政策对相关产品不再有效.

3.0 RETAILERS’ RESPONSIBILITIES

3.1 All retailers will apply the Code, consistent with the philosophy 和 intent. 零售商认为顾客的要求超出本守则的本意, 这些情况将与赞助协会讨论,以确保一致的申请和补救措施.

3.2 零售商将建立适当的内部政策和程序,以保持扫描仪价格的高水平准确性.

3.3 零售商将在所有商店入口或靠近商店入口的显眼位置展示本协议附件1所示的标志. 零售商将在其商店内的每个收银台展示附件2所示的标志.

3.4 零售商将对员工进行常规培训,特别是免费扫描仪政策.

3.5 Retailers will have copies of their current advertising material (e.g. 传单等.) available 和 readily accessible for customer reference.

4.0货架标签

4.1 For those products that are not individually price-ticketed, a clear 和 legible label must be affixed to the shelf next to the product.

4.2 The shelf label (peg label, )必须载有物品的准确描述,并须包括物品的价格或, where the item is sold at a price based on a unit of measurement, the price per unit of measurement.

4.3 The price on the shelf label must be in at least 28-point bold type print, 和 product description in at least 10-point type print.

4.4 零售商店铺内某一特定产品的标志,该标志没有与该产品一起展示(i.e., is displayed elsewhere within the retailer’s premises), 应符合上述最低要求,且最少为38.71 sq. 厘米大小.

5.0客户收据

5.1 为一笔交易提供给客户的现金收款机收据必须包含, 至少, the following information:

  • 零售商的名称;
  • the date of the transaction;
  • the nature of each item purchased 和/or any distinguishing mark (subject to the system’s limitations); 和
  • the price 和 description of each purchased item

6.0 CODE MAINTENANCE AND ADMINISTRATION

6.1 将成立扫描器价格准确性委员会(下称“委员会”),每年检讨守则,并就所需的修订提出建议. 该委员会应由加拿大邻里药房协会的代表组成, CFIG, RCC 和 the Consumers’ Association of Canada (CAC).

6.2 The Committee should be responsible for keeping the Code up to date.

6.3 委员会应每年至少举行两次会议,以便监督国家对《澳门皇冠体育》的执行情况,并审议对《澳门皇冠体育》提出的任何修改建议.

6.4 The Committee should create sector specific panels (i.e. 杂货店, Drug or General Merch和ise). 每个小组都应该:

(a) 由有关行业协会及香港海关总署的代表组成;
(b) review any outst和ing complaints arising from the Item Free Scanner Policy; 和
(c) 建议解决投诉的方法,并向适当的联系人提供相关的指导.

6.5 委员会应就收到的投诉数量及其解决方案向竞赛局准备年度报告.

7.0 CONSUMER COMPLAINT PROCESS

7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.

7.2 顾客若对收银员的决定不满意,将直接向店长或主管投诉.

7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.

7.4 考虑某一投诉的时间应该由零售商自行决定. 然而, generally complaints should be resolved as expeditiously as possible 和, 在任何情况下, no later than one month after the error is alleged to have occurred.

7.5 如果零售商和消费者之间的争议无法解决:

(a) either party may refer the complaint to the Scanner Price Accuracy Committee; 和
(b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.

Example of Scanner Price Accuracy code sticker

View Frequently Asked Questions by Consumers

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